Refund and Returns Policy

Return & Refund Policy

At Wild Rose Woodwork, we want you to be completely satisfied with your cabinetry. Please review our return and refund policy below before placing your order.

30-Day Return Window

We accept returns on prebuilt cabinetry within 30 days of delivery. To be eligible for a return:

• The item must be unused, unassembled, and in its original packaging
• The item must be in the same condition as received, with no missing parts, hardware, or accessories
• You must have proof of purchase (order number or receipt)

Returns requested after 30 days from delivery will not be accepted.

Restocking Fee

All approved returns are subject to a 20% restocking fee, deducted from your refund. This fee covers inspection, repackaging, and restocking of the item. 

Non-Returnable Items

The following cannot be returned:

• Custom or made-to-order cabinetry built to your specific dimensions, finish, or configuration — these are built specifically for your project and cannot be resold
• Assembled cabinets (cabinets that have been put together are no longer eligible for return)
• Cabinets that have been installed, cut, drilled, or altered in any way
• Clearance or final-sale items
• Sample doors or finish samples

Shipping Costs on Returns

• Return shipping costs are the customer's responsibility, unless the return is due to our error (wrong item shipped, defect, or damage — see below)
• Original shipping charges are non-refundable
• We recommend using a trackable shipping method for any returned item, as we are not responsible for items lost in return transit

Damaged or Defective Items

If your order arrives damaged or defective:

1. Inspect all boxes at the time of delivery and note any visible damage on the delivery paperwork before signing
2. Contact us  with photos of the damage and your order number
3. We will send replacement parts or a replacement cabinet at no cost to you — a full replacement is not always necessary if only a single component (e.g., a door or drawer front) is affected

Please do not assemble a damaged cabinet before contacting us, as this can affect our ability to process a replacement.

Incorrect Items Shipped

If we shipped you the wrong item, contact us as soon as possible and we will correct the order at no cost to you, including return shipping for the incorrect item.

Cancellations

• Orders may be cancelled within 24 hours of purchase at no charge
• After 24 hours, cancellations may not be possible if the order has already entered production or shipping, and a cancellation fee may apply
• Custom cabinetry orders cannot be cancelled once production has begun, as materials are cut and committed specifically to your project

Refund Processing

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are credited to your original payment method within 10 business days of approval. 

Exchanges

We only replace items that are defective or damaged. If you'd like a different item instead, please return the original (subject to the policy above) and place a new order.

Questions About Your Order

If you have any questions about a return, refund, or a damaged item, contact us at contact@wildroseww.com or +1-208-420-7624 , and we'll be happy to help.