Shipping Policy

We ship prebuilt cabinetry nationwide across the Continental United States. Please review the details below so you know what to expect from order to delivery.

Shipping Methods

Orders are shipped via one of the following, depending on size and weight:

Ground/Parcel shipping (UPS, FedEx) for smaller items and accessories
Freight shipping for larger cabinets and multi-cabinet orders, delivered via a third-party freight carrier

The shipping method for your order will be determined automatically at checkout based on the size and weight of your items.

Processing Time

Orders are typically processed and ready to ship within 3-5 business days of purchase. Order cut off time is 5 PM. Order placed after 5 PM will be started processing the next business day.

Delivery Timeframe

Once shipped, delivery generally takes 3-5 business days, depending on your location and the shipping method used. Exact delivery windows will be provided once your order ships.

Freight Delivery — What to Expect

Larger cabinet orders ship via freight carrier, not standard parcel delivery. Please note:

You must be present to accept a freight delivery — an adult (18+) must be available to sign for the shipment
Once your order reaches the local freight terminal, the carrier will contact you to schedule a delivery appointment
Deliveries are typically curbside or driveway, end-of-truck — meaning the driver will move your order to the back of the truck, but you are responsible for unloading and carrying items from there. We recommend having 1–2 additional people available, as cabinets can be heavy
A liftgate (used to lower pallets to the ground) is included automatically where available at no extra charge

Inspecting Your Delivery

This step matters — please don't skip it:

Before signing for your delivery, inspect all boxes for visible damage (tears, dents, crushed corners)
If you notice any damage, note it in writing on the delivery paperwork (Bill of Lading) before the driver leaves, and take photos
Do not refuse a damaged shipment — accept it, document the damage, and contact us within 5 days so we can process a replacement
Once you sign for delivery without noting damage, it's considered received in good condition, so this step protects you

Shipping Address

Please double check your shipping address at checkout — we are not responsible for orders shipped to an incorrect address entered by the customer
If you need to change your shipping address after placing an order, contact us immediately; if the order has already shipped, the freight carrier may charge a fee to redirect it, which would be passed on to you

Shipping Costs

All orders ship for a flat rate of $149. Orders totaling $2,500 or more qualify for free shipping.

Areas We Ship To

We currently ship to addresses within the Continental United States.

Delays

While we do everything we can to ship and deliver orders on time, we're not responsible for delays caused by the shipping carrier, weather, or other circumstances outside our control. We'll do our best to keep you updated if a delay affects your order.

Questions About Your Shipment

If you have any questions about the status of your order or an upcoming delivery, contact us at contact@wildroseww.com or +1-208-420-7624.